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Does Your IT Support Provider in Houston Have the Best Support Bots?

Two thumbs up vectorIf you’re looking for IT support in Houston, it’s important that you’re discerning in the quality you settle for with your support staff. One major example of quality is in their customer support bots, surprisingly enough, and since the term “support bots” leaves a bad taste in the mouth of most people, that should give you an idea of how poorly they’re generally managed.

Not Every Provider Offers the Best Support Bots

Obviously, you want a manned support staff— but you won’t always have the necessity to maintain it 24/7 or handle all the traffic it receives at one time, so many businesses choose to invest in automated support bots. Unfortunately, the vast majority of IT providers go for substandard support bots. This would be workable if it weren’t for the fact that these bots provide terrible service and leave a bad impression to customers, like yourself, who need support at the time. An IT provider can’t always count on their men being able to manually attend to every customer’s need— they need to have a reliable system of automation in place to ensure people can still get help when they aren’t around. Read more

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Don’t Allow IT Support Providers in Houston to Distort Your View of the Cloud!

Blurry imageIf you’re looking for or working with IT support in Houston, chances are you’ve heard the buzz about the cloud and how it’s changing the way business works. Whether from your friends at other businesses or just tidbits of information here and there online, you’re pretty sure that the cloud is this huge revolution. So, you ask your IT provider about the cloud… and they tell you nothing but bad things. Why is this?

Some IT Providers May Mislead You About the Cloud

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Houston Tech’s IT Support Team Picks up Signs of Alien Presence Over Houston Skies!

Alien shipMetaphors and Mysteries

“IT services in Houston are being influenced by aliens!” Reese Michaels announced without preamble, positively exploding through the office door of Jerry Johnson, head honcho of the IT company.

“What do you mean, ‘aliens’?”

“I mean space aliens! Like, ‘bleep, blorp, grizny-gork.’ You know, bug-eyed, gray-bodied, mind-reading flying saucer weirdos!”

“So… the Russians!” Read more

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IT Support in Houston Can Help You Secure Your Business with Vulnerability and Penetration Tests

Identifying Vulnerability

IT support houstonIT support in Houston represents an integral component of ensuring that systems are functioning securely. Here’s the deal: no system is invulnerable. Because of entropy, the most secure system in the world still has some quotient of weakness, even if that weakness is merely gradual obsolescence. Read more

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What Makes Businesses Choose Outsourcing IT Support in Houston?

Benefits of Outsourcing IT

IT support houstonIT support in Houston is becoming a more widely practiced phenomenon among a variety of businesses. One reason for this is the technological advances which make such solutions profitable. Another reason this practice has become so mainstream pertains to convenience. Additionally, another reason for this trend is more qualitative tech solutions. In short, there are many reasons businesses are increasingly going the outsourcing route, and if you haven’t considered this approach, now might be the perfect time to re-evaluate your strategy. Read more

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IT Support in Houston Can Help You Prevent the Cost of Avoiding an Upgrade

Squeeze Too Tight and You’ll Lose Your Grip

IT support houstonIT support in Houston can help you maximize the utility of your technology systems by ensuring that you get the most use out of them, while also not maintaining them beyond obsolescence. Maintaining old systems too long— clinging too tightly— will eventually rescind your ability to properly control or benefit from them. There’s a “sweet spot” which differs from business to business, and without professional assistance, it can be difficult to determine just where your sweet spot lies. Read more