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Does Your IT Support Provider in Houston Have the Best Support Bots?

Two thumbs up vectorIf you’re looking for IT support in Houston, it’s important that you’re discerning in the quality you settle for with your support staff. One major example of quality is in their customer support bots, surprisingly enough, and since the term “support bots” leaves a bad taste in the mouth of most people, that should give you an idea of how poorly they’re generally managed.

Not Every Provider Offers the Best Support Bots

Obviously, you want a manned support staff— but you won’t always have the necessity to maintain it 24/7 or handle all the traffic it receives at one time, so many businesses choose to invest in automated support bots. Unfortunately, the vast majority of IT providers go for substandard support bots. This would be workable if it weren’t for the fact that these bots provide terrible service and leave a bad impression to customers, like yourself, who need support at the time. An IT provider can’t always count on their men being able to manually attend to every customer’s need— they need to have a reliable system of automation in place to ensure people can still get help when they aren’t around. Read more

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We Are the Robin Hood IT Services Provider in Houston!

Young Robin HoodYou Shouldn’t Be Fleeced By IT Providers

IT services providers in Houston should be looking out for the interests of their clients. They shouldn’t consider them an asset to be squeezed of all usefulness and discarded when empty. Unfortunately, many IT providers think this way. They’re only interested in client well-being so long as it serves their purposes. As a result, they introduce pricing structures designed to return the greatest money for the least output. In that respect, they’re like the Sheriff of Nottingham in the popular Robin Hood chronicle. They take from those who are already impoverished by IT difficulties. And where does that money go? Toward more concerted flaying of unsuspecting prospective clients. Read more

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Our Managed IT Services Company in Houston Rolls out the Red Carpet for Attorneys!

Red carpetThose who are familiar with the IT industry know that many managed IT services Houston businesses refuse to work with law firms. The reasons for this stance are varied. Some IT providers fear a potential lawsuit if things go awry. Others simply follow the lead of their IT peers and refuse to provide services because it seems like that’s what everyone else is doing. If you’re a law firm partner or manager, don’t attempt to handle your IT challenges on your own. Here at HoustonTech, we’re more than willing to embrace your IT problems and concerns. Read more

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Don’t Allow IT Support Providers in Houston to Distort Your View of the Cloud!

Blurry imageIf you’re looking for or working with IT support in Houston, chances are you’ve heard the buzz about the cloud and how it’s changing the way business works. Whether from your friends at other businesses or just tidbits of information here and there online, you’re pretty sure that the cloud is this huge revolution. So, you ask your IT provider about the cloud… and they tell you nothing but bad things. Why is this?

Some IT Providers May Mislead You About the Cloud

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Alien Representatives Turn Against Trusting IT Services Companies in Houston!

Silver cube words trust no oneTrouble in Paradise

Several weeks after the “alien” signal was discovered over Houston, tech applications of the “beings,” as Charles Bolden called them, seemed to work fine. IT services in Houston surged, and various press releases were being prepared. Read more

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Houston Tech Distrusts Aliens While All Managed IT Services Providers in Houston Extend Open Arms!

Alien wearing free hugs shirtHouston, We Have a Problem

Jerry Johnson’s tech company had provided top-tier managed IT services in Houston for years. Jerry knew people, among them the current director of NASA itself. After a careful examination of the truly “alien”— by which Jerry’s mind meant utterly unique— signal, he saved his data, backed it up, encrypted it, made several copies, stored them securely in cloud and non-Internet locations… then called NASA director Charles Bolden. Charles picked up after two rings and Jerry jumped right in, “Charlie, don’t trust these ET flimflam artists. They’re up to something.” Read more

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IT Support in Houston Can Help You Prevent the Cost of Avoiding an Upgrade

Squeeze Too Tight and You’ll Lose Your Grip

IT support houstonIT support in Houston can help you maximize the utility of your technology systems by ensuring that you get the most use out of them, while also not maintaining them beyond obsolescence. Maintaining old systems too long— clinging too tightly— will eventually rescind your ability to properly control or benefit from them. There’s a “sweet spot” which differs from business to business, and without professional assistance, it can be difficult to determine just where your sweet spot lies. Read more