If you’re looking for IT support in Houston, it’s important that you’re discerning in the quality you settle for with your support staff. One major example of quality is in their customer support bots, surprisingly enough, and since the term “support bots” leaves a bad taste in the mouth of most people, that should give you an idea of how poorly they’re generally managed.
Not Every Provider Offers the Best Support Bots
Obviously, you want a manned support staff— but you won’t always have the necessity to maintain it 24/7 or handle all the traffic it receives at one time, so many businesses choose to invest in automated support bots. Unfortunately, the vast majority of IT providers go for substandard support bots. This would be workable if it weren’t for the fact that these bots provide terrible service and leave a bad impression to customers, like yourself, who need support at the time. An IT provider can’t always count on their men being able to manually attend to every customer’s need— they need to have a reliable system of automation in place to ensure people can still get help when they aren’t around. Read more
You Shouldn’t Be Fleeced By IT Providers
Those who are familiar with the IT industry know that many managed IT services Houston businesses refuse to work with law firms. The reasons for this stance are varied. Some IT providers fear a potential lawsuit if things go awry. Others simply follow the lead of their IT peers and refuse to provide services because it seems like that’s what everyone else is doing. If you’re a law firm partner or manager, don’t attempt to handle your IT challenges on your own. Here at HoustonTech, we’re more than willing to embrace your IT problems and concerns. 
If you’re looking for or working with IT support in Houston, chances are you’ve heard the buzz about the cloud and how it’s changing the way business works. Whether from your friends at other businesses or just tidbits of information here and there online, you’re pretty sure that the cloud is this huge revolution. So, you ask your IT provider about the cloud… and they tell you nothing but bad things. Why is this?
Trouble in Paradise
Houston, We Have a Problem
IT support in Houston can help you maximize the utility of your technology systems by ensuring that you get the most use out of them, while also not maintaining them beyond obsolescence. Maintaining old systems too long— clinging too tightly— will eventually rescind your ability to properly control or benefit from them. There’s a “sweet spot” which differs from business to business, and without professional assistance, it can be difficult to determine just where your sweet spot lies.